The National Disability Insurance Scheme (NDIS) is designed to be flexible and responsive to each participant’s changing needs. One of the ways this is achieved is through NDIS Plan Reviews. Whether you’re new to the scheme or an existing participant, understanding how plan reviews and appeals work is key to getting the most out of your supports.

In this article, we break down the review and appeal process, what you can expect, and how you can prepare to ensure your needs are heard and supported.

What Are NDIS Plan Reviews?

NDIS plan reviews are designed to ensure that your plan continues to meet your needs as your circumstances evolve. A review allows participants and the NDIA to check whether:

Your supports are working for you
Your goals are still the same or have changed
Any new supports are needed
Funding is still appropriate

How Often Do Reviews Happen?

Most plans are reviewed annually (every 12 months), but some plans may run for up to 24 months or longer in certain cases. A plan review may also be triggered:

When requested by the participant or nominee
When there is a significant change in your circumstances
As part of a scheduled reassessment by the NDIA

Why Active Participation Matters

Being actively involved in your plan review helps ensure the NDIA understands your needs accurately. This includes:

Clearly communicating your goals
Sharing evidence of your current support needs
Asking for what you need (including extra supports, if required)

Remember: you know your situation best — and your voice is essential.

What to Expect During a Plan Review

NDIS plan reviews can take place:

In person
Over the phone
Via video call

The review is usually conducted by a planner or Local Area Coordinator (LAC) and will cover:

Your current supports — what’s working and what isn’t
Your progress toward current goals
Any changes to your living situation, health, or daily needs
Any new goals you’d like to add to your plan

Preparing for a Review

To get the best possible outcome from your review:

Start early — at least 2 months before your plan end date
Gather documentation, such as:
- Support worker logs
- Therapist reports
- Functional Capacity Assessments (if relevant)
- Progress updates from service providers
Write down your goals and what supports you need to achieve them
Ask your providers for updated reports or recommendations

Being organised shows the NDIA that your request for funding is based on real needs and clear evidence.

Understanding Your Plan Review Outcomes

Once your review is complete, the NDIA will make a decision about your plan. Outcomes may include:

Increased supports – if your needs have grown or new goals are identified
Reduced supports – if less support is needed, or past funding wasn’t fully used
Unchanged plan – if the NDIA determines your needs are being met with the current level of support

How You’ll Be Notified

You’ll receive a copy of your new plan through the participant portal (myplace), by email, or in the mail. You should also receive a written explanation if your funding has decreased or stayed the same.

Review decisions can feel overwhelming — especially if you feel the outcome doesn’t reflect your needs. That’s where the appeals process comes in.

Navigating Plan Review Appeals

If you disagree with your plan review outcome, you have the right to request an internal review of the decision.

When Can You Appeal?

You can appeal any NDIA decision you’re unhappy with, such as:

Funding amounts (e.g. not approving support coordination)
Denial of requested supports (e.g. therapies, home modifications)
Length of the plan

How to Appeal (Internal Review)

Submit a written request for an internal review within 3 months of receiving your plan
Include a clear explanation of why you disagree and any supporting evidence
The NDIA will review your case and may:
- Confirm the original decision
- Vary the decision
- Set it aside and make a new one

This process usually takes up to 60 days.

What If the Internal Review Fails?

If you’re still unhappy with the outcome, you can escalate to the Administrative Appeals Tribunal (AAT) for an external review. This is a more formal process and often involves legal or advocacy support.

Resources and Support for Appeals

You don’t have to go through the appeals process alone. Help is available:

NDIS Appeals Program – Government-funded support for navigating AAT reviews
NDIS website – www.ndis.gov.au has step-by-step guides
Your Support Coordinator – They can assist with documentation and submissions

Empowering Yourself with NDIS Knowledge

Knowledge is power — especially when navigating the NDIS. Understanding your rights, responsibilities, and the structure of plan reviews puts you in a stronger position to advocate for yourself.

Key Rights to Remember:

You have the right to request a review at any time
You have the right to appeal NDIA decisions
You are entitled to support in advocating for your needs

Stay Informed

Check for updates on www.ndis.gov.au
Ask your support coordinator or LAC questions
Attend webinars or community information sessions

Final Words

NDIS plan reviews and appeals may seem complicated — but they exist to make sure your supports match your evolving needs.

Preparation, documentation, and self-advocacy are the most powerful tools you can bring into any review.

Don’t be afraid to speak up, ask questions, or challenge decisions. The NDIS is here to support you — and understanding the system is the first step in making it work for you.

Need more help? Visit www.ndis.gov.au or call 1800 800 110 for official support.

Understanding NDIS Plan Reviews and Appeals