Support Coordinator training in the National Disability Insurance Scheme (NDIS)

Support Coordinator Course

The Support Coordinator Training in the National Disability Insurance Scheme (NDIS) course is a comprehensive 6.5 hour program designed to equip participants with a deep understanding of the NDIS and the crucial role of a support coordinator.

It is run by the Disability Support Project a registered NDIS provider for Coordination of Supports.

This course aims to provide a solid foundation in NDIS principles, support coordination techniques, building capacity and practical skills for effective engagement with participants and stakeholders.

 
 
 

Support Coordinator Course Testimonials

This has been one of the best online workshop training sessions i have ever been to.  thank you so much.  I learnt heaps 🙂
I am a new CoS and found this course extremely beneficial. Lots and lots of current information. I would highly recommend to others.
– Informative, well structured and effective presentation. Recommend to anyone looking to improve their skills, understanding or looking for employment in support coordination.
– Excellent course well worth the investment.

The Support Coordinator Training in the National Disability Insurance Scheme (NDIS) course is a comprehensive 2-day program designed to equip participants with a deep understanding of the NDIS and the crucial role of a support coordinator. This course aims to provide a solid foundation in NDIS principles, support coordination techniques, and practical skills for effective engagement with participants and stakeholders. Let’s delve into the detailed outline of this support coordinator course, spanning two enriching days of learning.

  • Module 1: Introduction to NDIS Support Coordination Training
  • Module 2: Roles and Responsibilities within the NDIS Space
  • Module 3: Role of a Support Coordinator
  • Module 4: Navigating NDIS Support Categories including capacity-building supports
  • Module 5: The Art of NDIS Plan Breakdowns & Reviews
  • Module 6: Embracing the Person-Centred Approach in NDIS Support Coordination
  • Module 7: Providing an Inclusive Service as a Support Coordinator
  • Module 8: Navigating the NDIS Marketplace: Connecting Participants with Providers
  • Module 9: NDIS Quality and Safeguards Commission
  • Module 10: NDIS Code of Conduct
  • Module 11: Mastering the NDIS Portals: MyPlace and PACE
  • Module 12: Documentation and Reporting for Support Coordinators

 

Day 1: Understanding NDIS and Support Coordination

Module 1: Introduction to NDIS Support Coordinator Training

The course kicks off with an exploration of the NDIS’s core components. Participants will gain insights into the purpose, goals, and principles driving the NDIS framework. Key terminology and concepts, such as participants, plans, supports, and goals, will be dissected to establish a clear foundation. Furthermore, the eligibility criteria and the process for accessing NDIS services will be elucidated, ensuring that participants understand the initial steps involved in the NDIS journey.

Module 2: Roles and Responsibilities within the NDIS Space

Diving deeper into the NDIS landscape, this session focuses on the various categories of supports available. Participants will be introduced to the distinctions between Core, Capacity Building, and Capital supports. Through real-world examples, the purposes of different support services will become tangible. The intricate process of funding and inclusion of supports in NDIS plans will be demystified, empowering participants to navigate this complex aspect with confidence.

Session 3: Role of a Support Coordinator

One of the pivotal aspects of the course, this session delves into the multifaceted role of a support coordinator. The significance of support coordination will be emphasized, highlighting its impact on participants’ lives. The session will also differentiate between different levels of support coordinationSupport Connection, Support Coordination, and Specialist Support Coordination or Specialist Support Coordinator – discussing the diverse responsibilities and expectations tied to each role.

Module 4: Navigating NDIS Support Categories

Understanding the pivotal role of participants and their families in the NDIS journey is the focus of this session. The importance of person-centered planning will be underscored, and participants will learn techniques for fostering genuine engagement with participants and their families. The art of identifying participant goals and aspirations will be explored, enhancing participants’ ability to facilitate plans tailored to individual needs.

Day 2: Practical Aspects of Being a Support Coordinator

Module 5: The Art of NDIS Plan Breakdowns & Reviews

Day 2 commences by unraveling the intricate process of developing NDIS plans, plan management and plan reviews for NDIS participants. The course will guide participants through the entire journey, from initial application to comprehensive plan development. A collaborative approach will be emphasized, underscoring the significance of involving participants, families, and stakeholders in this process. Strategies for setting meaningful goals and addressing support needs will be imparted

Session 6: Navigating the NDIS Portal

In an increasingly digital world, navigating the MyPlace participant portal is a critical skill. Participants will receive an overview of the portal’s functionalities and will be provided with a practical demonstration of managing plans, budgets, and service bookings. Common issues and queries related to the portal will be addressed, ensuring that participants are adept at using this tool effectively.

Session 7: Connecting Participants with Providers

Support coordinators play a pivotal role in linking participants with appropriate service providers. This session will guide participants through the NDIS marketplace, exploring the array of available service providers. Strategies for researching and selecting suitable providers will be discussed, enabling participants to make informed decisions that align with participants’ unique needs.
 
Some of the many things we will discuss are mental health, disability services, conflict of interests, community participation, community services, best practice, support options, self management, person centred planning, ongoing supports, psychosocial disabilities, NDIS access, budget flexibility, what to do in crisis situations, housing options, case management, different support coordinator roles, levels of support coordination amongst others.

Session 8: Support Coordination Strategies

Effective communication lies at the heart of support coordination. This session will delve into communication techniques and relationship-building strategies that facilitate productive interactions with participants and providers. Moreover, participants will learn to develop service agreements and manage expectations, equipping them to navigate potential conflicts constructively.

Session 9: Case Studies and Group Activities

Applying theoretical knowledge to real-world scenarios is a key aspect of this session. Participants will engage in the analysis of case studies that mirror actual support coordination challenges. Role-playing exercises will simulate support coordination interactions, fostering practical skills. Group discussions will encourage the exchange of insights and strategies, enriching the collective learning experience.

Session 10: Wrap-Up and Q&A

The course concludes with a comprehensive review of key concepts covered over the two days. A dedicated Q&A session will address any lingering questions or concerns participants may have. To facilitate ongoing learning, additional resources will be provided, ensuring that participants continue to build their expertise in the realm of support coordination.

Course Delivery Method:

The course delivery method is designed for maximum engagement and efficacy. Through a blend of presentations, interactive activities, group discussions, case studies, and Q&A sessions, participants will experience a comprehensive learning journey. Depending on the audience size and logistical considerations, the course can be conducted in-person, virtually through video conferencing platforms, or a combination of both, allowing flexibility while maintaining an enriching learning environment.
 
For more information on the Coordination of Supports course or support coordination services, we encourage you to reach out to us. We are committed to empowering individuals with the knowledge and skills needed to excel as support coordinators within the NDIS framework.

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FAQ – Support Coordination Course

Is The Course Recognised or Accredited

No, there is no recognised support coordination training in Australia. The course is designed for those with transferrable skills to get you job ready as a support coordinator. There are currently no qualifications required to coordinate supports other than you need to be able to perform the role competently.

Is It Recognised By The NDIS

No, there is no recognised Support Coordinator course. There are currently no qualifications required to coordinate NDIS supports other than you need to be able to perform the role competently.

Do I Get A Certificate

Yes, you get a certificate of completion.

Are You An RTO

No, we are not an RTO. We are an independent Support Coordination business in Newcastle with a national footprint that also trains Support Coordinator’s nationally.

Do You Help Find Work After The Course

Some course graduates may end up working with us either as an employee or a subcontractor but this is not guaranteed in any way. We may also get asked by other employers to provide candidates but this is also not guaranteed. The course will however make you more attractive to employers as its skills based.

How Is The Course Structured & Delivered

We use Videos & Team Chats to deliver training. The course consists of 9 modules delivered over 2 days via verbal lecture videos with questions and answers.

Do We Get A Copy Of The Slides & Course

Yes, you get to keep the slides used to present the course, and will have access to videos.

Is There A Discount For Multiple Purchases

Yes, after 2 purchases we will give a 10% discount for any more purchased.

How Regularly Will The Course Be Run

Courses will run at least monthly.

Will There Be An On Demand Course Soon

Yes you can register here BOOK ON DEMAND TRAINING HERE – At Your Own Pace – Recorded Video & PDF Downloads – $450 

Is There A Payment Plan

We have Afterpay available for the on-demand version.

Can I Do This If I Am A Participant

Anyone can do the course. Many participants have become Support Coordinators over the years.

When Will The Links Be Sent Out

24 hours prior to the training event

What About Recent NDIS Recommendations

  • These changes are only recommendations at the moment with 5 years to implement 
  • The name will change to navigator
  • Specialised navigator verticals with a local knowledge emphasis is a fantastic idea
  • You will have to be registered with the NDIS (this is overdue)
  • You will have to be independent (this is overdue)
  • One thing for sure is the disability sector is going to need more highly skilled ‘support coordinators’ or navigators as they will be supporting all people with disability and not just those on the NDIS (this is overdue)
Support Coordinator Course Infographic