NDIS Support Coordinator Training

Disability Training Group  ·  Support Coordination Training

Support Coordinator & Navigation Training in the National Disability Insurance Scheme.

A structured entry pathway into NDIS Support Coordination for people with transferable professional skills including health, community services, case management, administration and care coordination. Trusted by 500+ professionals nationally.

500+
Professionals trained nationally
6.5 hrs
Comprehensive program
On demand
Start immediately after enrolment
Enrol now A$450 → Enquire about team pricing
Looking for NDIS support coordination services as a participant? Visit our support coordination page →
Run by a registered NDIS provider
·
500+ professionals completed
·
Certificate of completion
·
Afterpay available
About the course
On demand start immediately

Support Coordinator & Navigation Training in the NDIS

A comprehensive 6.5-hour program designed to equip participants with a deep understanding of the NDIS and the role of a support coordinator. Run by Disability Support Project, a registered NDIS provider for Coordination of Supports. The course aligns with the NDIS Code of Conduct and NDIS Practice Standards, with an emphasis on practical skills for real-world service delivery not theory in isolation.

What you will learn

  • NDIS system navigation and plan management fundamentals
  • Roles and responsibilities of support coordinators, specialist support coordinators and LACs
  • NDIS support categories core, capacity building and capital
  • Plan breakdowns, reviews and NDIS pricing arrangements
  • Person-centred planning and supported decision-making
  • Connecting participants with providers and building service agreements
  • NDIS Quality and Safeguards Commission and Code of Conduct
  • MyPlace and PACE portal navigation
  • Defensible documentation and file note standards
  • Risk-aware decision making and escalation

Who this course is for

  • People with transferable skills seeking an entry pathway into support coordination
  • Health and community services professionals moving into the NDIS sector
  • Case managers, care coordinators and allied health practitioners
  • Administration and compliance professionals entering disability services
  • Existing support coordinators wanting a structured refresh and update
  • NDIS participants who want to understand the coordination system

Course details

  • 6.5 hours of comprehensive video content
  • On demand start immediately after enrolment
  • Includes slides and access to course videos after completion
  • Certificate of completion issued
  • Afterpay available
  • 10% discount available for 3 or more purchases
A$450
On demand  ·  Instant access  ·  Certificate included  ·  Afterpay available
Enrol now →

What about NDIS reform and Navigator models?

Current NDIS reform discussions propose a transition toward Navigator-style service models. While implementation details are still evolving with approximately 5 years for implementation the core skills required do not disappear. System navigation, evidence-based decision-making, compliance, defensible documentation and participant pathway support apply across current Support Coordination delivery and emerging Navigator frameworks. This training focuses on those transferable capabilities.

Course modules
Module 1

Introduction to NDIS Support Coordination

NDIS principles and framework, access pathways and coordination of supports fundamentals

Module 2

Roles and Responsibilities within the NDIS

Support coordinators, specialist support coordinators and LACs duty of care, conflict of interest and the NDIS Price Guide

Module 3

Role of a Support Coordinator

Plan management, capacity-building support and practical coordination strategies with case studies

Module 4

Navigating NDIS Support Categories

Core, capacity-building and capital supports aligning services with individual goals and NDIS plans

Module 5

NDIS Plan Breakdowns & Reviews

Plan reviews, NDIS pricing arrangements, MyPlace portal navigation, housing options and crisis management

Module 6

Person-Centred Approach

Person-centred planning, self-care strategies, billable hours and fostering meaningful participant relationships

Module 7

Navigating the NDIS Marketplace

Connecting participants with providers, building trust and developing compliant NDIS service agreements

Module 8

Support Coordination Strategies

Communication techniques, risk assessments and coordination software for time management and decision-making

Module 9

NDIS Quality and Safeguards Commission

Commission role, NDIS Code of Conduct, MyPlace and PACE portal navigation

Module 10

Documentation and Reporting

File note standards, defensible documentation, progress notes and evidence requirements for support coordinators

Module 11

Case Studies and Practical Activities

Real-world coordination challenges, role-playing exercises and applying knowledge to practical scenarios

Module 12

Wrap-Up and Resources

Q&A session, additional resources and continuing your learning journey in the disability sector

What participants say
"This has been one of the best online workshop training sessions I have ever been to. Thank you so much. I learnt heaps."
Course graduate
"I am a new CoS and found this course extremely beneficial. Lots and lots of current information. I would highly recommend to others."
New support coordinator
"Informative, well structured and effective presentation. Recommend to anyone looking to improve their skills, understanding or looking for employment in support coordination."
Course graduate
"Excellent course well worth the investment."
Course graduate
Frequently asked questions

Common questions about the Support Coordinator Training

Is the course recognised or accredited?
No. There is no recognised or accredited support coordination training in Australia. The course is designed for people with transferable skills to get job-ready as a support coordinator. There are currently no formal qualifications required to coordinate NDIS supports you need to be able to perform the role competently.
Is it recognised by the NDIS?
No. There is no recognised support coordinator course endorsed by the NDIS Commission. There are currently no qualifications required to coordinate NDIS supports. The course builds practical capability aligned with the NDIS Code of Conduct and Practice Standards.
Do I get a certificate?
Yes. A certificate of completion is issued on finishing the course. This can be used as evidence of professional development and included in your training and employment records.
Are you an RTO?
No. Disability Support Project and Disability Training Group are not RTOs. We are an independent registered NDIS provider with a national footprint that trains support coordinators nationally. Our training is practical professional development, not AQF-accredited qualification training.
Do you help find work after the course?
Some course graduates may end up working with us as employees or subcontractors, but this is not guaranteed. We may also be asked by other employers to provide candidates, but this is also not guaranteed. The course will make you more attractive to employers as it is skills-based and practical.
Is there a discount for multiple purchases?
Yes. After 2 purchases we will give a 10% discount for any additional purchases. Contact us to discuss team licensing arrangements for providers wanting to train multiple staff.
Is there a payment plan?
Yes. Afterpay is available at checkout.
Can participants do this course?
Yes. Anyone can do the course. Many NDIS participants have become support coordinators over the years understanding the coordination system is valuable regardless of your starting point.
Related DSP resources

📄 Support Coordination Documents

DSP's document store includes a Support Coordination & Specialist Support Coordination Documentation Pack with intake, case notes, conflict of interest, outcome evidence and more.

View document store →

🗂️ More Training Courses

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🤝 Support Coordination Services

DSP provides support coordination services for NDIS participants across Australia via structured telehealth delivery Level 1, 2 and 3.

Enquire as a participant →

Ready to start your support coordination career?

Enrol in the Support Coordinator & Navigation Training program on demand, start immediately, certificate included.

Enrol now A$450 → Enquire about team pricing

Delivered by Disability Support Project registered NDIS provider

NDIS Provider No. 4050113000
Coordination of Supports
Disability Training Group
National delivery
Disability Training Group is a trading name of Disability Support Project Pty Ltd ABN 93 661 171 151 · NDIS Provider No. 4050113000 · This course is practical professional development and is not an accredited qualification under the Australian Qualifications Framework (AQF) · Not affiliated with or endorsed by the NDIA or the NDIS Quality and Safeguards Commission · Fulfilment and refund policy: dsp.net.au/fulfillment-refund-policy · 1300 848 363 · training@dsp.net.au · dsp.net.au
Support Coordinator Course Infographic

Author: Phil Bamback is a Director within regulated disability services, focused on governance frameworks and structured operating pathways across the NDIS.

Providers navigating operational, governance or compliance questions within the NDIS may wish to explore NDIS provider consulting through DSP.

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Understanding NDIS file note examples and documentation standards helps organisations maintain clear operational records and evidence of service delivery.

Understanding TSP and streaming factors in the NDIS helps providers interpret participant complexity and service delivery requirements.

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NDIS Provider Services and Operational Support

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Access structured operational systems designed to help providers operate within the NDIA billing and compliance framework.

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Access structured operational systems designed to help providers operate within the NDIA billing and compliance framework.

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Support Coordination Services
Structured telehealth support coordination services delivered nationally.

Provider Marketing and Growth
Marketing systems and lead generation strategies designed specifically for organisations operating within the NDIS sector.

NDIS Training and Professional Development
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NDIS Provider Community and Operational Support
DSP also operates an online provider community where organisations can access operational guidance, industry discussion and practical support.

Providers navigating operational, governance or compliance questions within the NDIS may wish to explore https://dsp.net.au/ndis-consulting through DSP.