NDIS Support Coordination via Telehealth – Australia Wide
If your NDIS plan is not working the way it should, or things feel unclear, delayed or stuck, we can help.
We provide Level 1, Level 2 and Level 3 NDIS Support Coordination via structured telehealth delivery, supporting participants across Australia with responsive communication, clear documentation and practical coordination aligned with NDIA requirements.
NDIS Registered Provider
Provider Number: 4050113000
Support Coordination
Telehealth Delivery Australia Wide
Telehealth NDIS Support Coordination for Participants Across Australia
Our telehealth model allows participants to access experienced Support Coordinators regardless of location, with structured intake, clear documentation and responsive communication aligned with NDIA requirements.
We support participants in Melbourne, Sydney, Brisbane, Adelaide, Perth and regional areas across Australia through structured telehealth coordination.
When Support Coordination Makes A Difference
Many participants contact us when:
— Their NDIS plan is not being implemented properly
— Services have broken down or stopped
— They need help preparing for a review
— They are unsure whether Section 48 or Section 100 applies
— They require assistance organising assessments such as FCA, BSP or Capacity Assessments
— They want to change support coordinators
Support Coordination can be short term to resolve a specific issue, or ongoing for participants who prefer structured, telehealth based coordination.
Our Support Coordination Services
Support Connection (Level 1)
Assistance understanding your NDIS plan and connecting with appropriate providers.
Support Coordination (Level 2)
Ongoing coordination of services, provider engagement, plan implementation and review preparation.
Specialist Support Coordination (Level 3)
Support for complex circumstances, service breakdowns, high risk matters and coordination across multiple systems.
We work with plan managed, self managed and NDIA managed participants. NDIA managed services are delivered through appropriate registered provider arrangements.
Why Participants Choose DSP
— Experienced Support Coordinators
— Structured governance and compliance oversight
— Clear communication and documentation aligned with NDIA expectations
— Support with complex plan matters including Section 48 and Section 100
— National telehealth access without postcode limitations
Telehealth Support Coordination – How It Works
Our telehealth model allows participants to access experienced Support Coordinators regardless of location.
Benefits include:
— Faster intake and allocation
— Flexible scheduling
— Clear documentation and communication
— Structured coordination processes
— National coverage without postcode restrictions
Where appropriate, participants may choose to transition to a local Support Coordinator, and we support planned and informed handovers aligned with participant choice and control.
Structured Intake Process
— Initial review of circumstances
— Confirmation of support coordination funding
— Allocation to appropriate coordination level
— Immediate action plan and implementation support
Our intake process ensures clarity, suitability and timely allocation.
Call 1300 848 363
Frequently Asked Questions
What does an NDIS Support Coordinator do?
A Support Coordinator assists participants to understand their plan, connect with services, manage provider relationships, resolve issues and prepare for reviews.
Can I change my Support Coordinator?
Yes. Participants have choice and control and may change coordinators where appropriate.
Do you provide Support Coordination via telehealth only?
Our primary model is telehealth based coordination to allow national access. Where required, we support structured transitions to local providers.
What is the difference between Level 2 and Level 3 Support Coordination?
Level 2 focuses on implementing and managing services. Level 3 supports participants with complex or high risk circumstances requiring specialist oversight.
How quickly can I be matched?
Timeframes depend on demand and suitability, however telehealth coordination allows faster allocation compared to traditional location based models.
Do you provide Level 3 Specialist Support Coordination via telehealth?
Yes. Our telehealth model supports Level 1, Level 2 and Level 3 Support Coordination nationally, subject to suitability and funding.
NDIS Support Coordination Australia Wide
We provide NDIS Support Coordination for participants across Australia via structured telehealth delivery.
