NDIS Support Coordinator — Telehealth, Australia-wide
30-day plan reset checklist — tick items off as you go 0 / 27
A four-week sequence to understand the plan, gather evidence, fix service gaps and choose the right pathway. Ticks aren't saved when you close the page — copy your progress if you need to keep it.
If a review deadline is close, do not wait to finish this checklist — lodge the review first and provide more evidence later.
Evidence guide — what the NDIA looks for
Weak evidence is one of the biggest reasons plans get stuck or review requests fail. The NDIA needs to understand how disability affects daily life — not just what the diagnosis is. Reports should address the relevant functional domains:
Weak vs strong evidence
The reasonable and necessary test — ask before requesting any support
- Is this support related to the participant's disability?
- Does it help the participant pursue one of their NDIS goals?
- Does it help them be safer, more independent or more included?
- Is the cost fair compared with the benefit?
- Is there evidence the support is likely to be effective?
- Is there a lower-cost option that would meet the same need?
- Is another system responsible — health, education, housing, justice?
- Is this something family or carers can reasonably and sustainably provide?
Helpful does not always mean NDIS funded. A suitably qualified clinician or practitioner should determine whether specific clinical supports are appropriate for the participant's circumstances.
Ready-to-use templates — copy and personalise
Participant statement
Carer statement
Email — request a provider report
NDIA call note
Deadlines & key contacts
Do not wait for reports, FOI documents or provider letters if a review deadline is close. Lodge the review request first and provide more evidence later.
| Timeframe | Deadline |
|---|---|
| 3 months | Internal review — you generally have 3 months from the day you receive an NDIA decision to request an internal review. Call 1800 800 110. |
| 28 days | ART external review — the ART generally requires applications within 28 days of receiving the NDIA internal review decision (art.gov.au). |
| 90 days | If the NDIA has not completed an internal review within 90 days, the ART may review without waiting. |
| 30–90 days | FOI processing may take 30 days; large requests 60–90 days. Do not wait for FOI if a review deadline is close. |
| Organisation | What they help with | Contact |
|---|---|---|
| NDIA | Plan decisions, internal reviews, access, reassessment, plan variations | 1800 800 110 |
| Administrative Review Tribunal (ART) | External review of NDIA decisions | art.gov.au |
| NDIS Quality & Safeguards Commission | Provider quality, safety and conduct complaints | 1800 035 544 |
| Disability Advocacy Finder | Find a local disability advocate | askizzy.org.au/disability-advocacy-finder |
Immediate risk & privacy — please read
The NDIS is not an emergency service.
- If someone is in immediate danger, contact emergency services — call 000
- For a mental health crisis, contact appropriate crisis supports, health services or emergency services
- For serious provider safety, quality or conduct concerns, contact the NDIS Quality and Safeguards Commission — 1800 035 544
- Where housing, family violence, child protection, health, justice or mental health issues are involved, other services may also need to be contacted
Privacy and consent: NDIS information can include sensitive personal, health and disability information. Before sharing documents, reports, incident notes, support logs or personal statements, make sure the participant or their authorised representative understands what is being shared, who with, why, and what it will be used for. Keep copies of consent and documents shared. If unsure, seek advice before sharing.
Important — general information only
This tool is general information only. It is not legal, financial, clinical or therapy advice. It does not guarantee any NDIS outcome, funding, plan change, internal review result, ART decision, clinical outcome, provider availability or NDIA decision.
Every participant's situation is different. NDIS decisions depend on disability-related needs, goals, evidence, informal supports, mainstream supports, available supports, current NDIS rules and whether supports meet the reasonable and necessary criteria. Support availability depends on participant consent, funding type, provider availability, clinical suitability, service scope and applicable NDIS requirements.
If you are unsure what applies to your situation, speak with the NDIA, your LAC, Support Coordinator, advocate or a legal service.
Ready to get your plan moving?
Disability Support Project may be able to assist directly or through appropriate referral pathways with Support Coordination, Functional Capacity Assessments, Behaviour Support, Psychology, plan implementation, evidence review and one-off plan action reviews.
Start a referral Book a free 15-minute call
1300 848 363
Enquiring does not guarantee service availability, funding approval, plan changes or any NDIS outcome. Support depends on the participant's plan, funding, goals, location, needs, consent, suitability and service availability.
Independent NDIS Support Coordination
Delivered Australia-wide via telehealthIs your NDIS plan actually working for you?
A lot of participants come to us after their previous support coordinator has stepped away. When we review the file, we often find the same issues — and they can be fixed. We work with participants anywhere in Australia, by telehealth — wherever you live.
Limited spots available due to current team capacityWhen a coordinator steps away
What we often find when we review the file
These are the issues that quietly stall a plan. The good news: every one of them can be sorted.
Outdated service agreements
Old agreements and consent forms that no longer match current supports.
Goals not reviewed
Plan goals that haven't been checked against the participant's real life.
Reports overdue
Required reports and documentation sitting late or missing entirely.
Referrals not in place
Supports the participant may need — but the referrals were never sent.
Reassessment unprepared
A plan reassessment coming up with nothing properly prepared.
It can be fixed
That's stressful — but with the right review, the plan can get moving again.
That is stressful, but it can be fixed.
Our review
What we review and help organise
We go through the whole file so nothing keeps slipping through. Depending on your plan, funding, goals, needs and consent, that can include:
Your choice & control
Some referrals — including for Functional Capacity Assessments and Behaviour Support — may be to related services within the Disability Group Holdings network. You are never obligated to use a related provider. You keep full choice and control, and can ask us to refer elsewhere or choose your own provider at any time.
The choice stays yours
After the review, you decide what's next
We keep independent in the service we offer. Once the plan is sorted, you choose the direction.
Keep your supports
Continue with your existing providers, now properly set up and on track.
Find a better fit
Find a provider that suits you, with referrals sent and agreements in order.
Stay with us
Talk to us about ongoing support coordination, if that's appropriate for your plan.
Free download
Not sure where to start? Grab the free guide.
A practical, plain-English guide for when an NDIS plan feels stuck — written so participants, families and carers can actually use it.
- 30-day plan reset checklist
- Weak vs strong evidence examples
- All 9 review & support pathways
- Key deadlines & contacts
- Participant & carer statement templates
- Provider report request email
Instant PDF download — no sign-up required. General information only; not legal, financial, clinical or therapy advice.
Questions participants and families ask us
What does a support coordinator actually do?
A support coordinator helps you understand your NDIS plan, find and set up the right providers, sort out problems with supports, and get ready for plan reviews. They work for you — not for any provider — and you choose who does it.
Does support coordination cost me anything?
If your NDIS plan includes support coordination funding, it is claimed from that budget in line with the NDIS Pricing Arrangements — not from your own pocket. If you're not sure whether your plan includes it, we can check with you on a free call.
Can I change my support coordinator?
Yes — at any time. It's your plan and your choice. Changing usually involves ending your current service agreement (check its notice period) and signing with a new coordinator. We can help you do this smoothly so your supports don't stop in between.
How does telehealth support coordination work?
We meet by phone or video at times that suit you, wherever you live in Australia. Everything a support coordinator does — provider searches, service agreements, reports, review preparation — can be done this way, and you keep written records of it all.
Ready to take the next step?
Let's get your plan moving again
Book a free 15-minute call or send us a message. Enquiring does not guarantee service availability, funding approval, plan changes or any NDIS outcome — but it's a good place to start.