Navigating the realm of NDIS Support Coordination involves understanding the intricacies of billable tasks. This guide aims to shed light on the various Support Coordination activities considered billable, ensuring transparency and clarity for both providers and recipients.

Understanding Billable Support Coordination Work

In essence, Support Coordination work is billable when it directly benefits the individual being billed. For instance, a meeting where Support Coordinators brainstorm solutions to overcome specific barriers faced by an individual is considered billable. Conversely, activities like training sessions on reading the Price Guide, not directly benefiting the individual, are not billable.

Organisations should bear the cost of tasks integral to conducting business, such as rostering, invoice processing, intake processes, and general training unrelated to specific support needs.

To maintain transparency, it’s advisable to outline the types of activities claimed under Support Coordination in service agreements.

Key Billable Support Coordination Tasks

  1. Help Understand NDIS Plan
    Support Coordinators play a crucial role in assisting individuals to comprehend their NDIS plans. This involves delving into support budgets, funding management, and other requirements. The focus is on empowering individuals to make informed decisions about their plan.
  2. Plan and Coordinate Supports
    Support Coordinators aid in finding providers, services, and supports that align with the individual’s goals. The emphasis is on tailoring a mix of services and supports based on individual circumstances, needs, and preferences.
  3. Connect with Supports and Services
    Support Coordinators possess knowledge about local community services. They facilitate connections to NDIS, community, and government services, helping individuals choose the right supports aligned with their goals.
  4. Establish and Maintain Supports
    Support Coordinators assist in setting up service agreements, managing service bookings, and resolving issues that may hinder plan utilisation. They play a pivotal role in ensuring ongoing support aligns with the individual’s needs.
  5. Coach, Refine, and Reflect
    Support Coordinators help build confidence and skills in plan implementation. They guide individuals on using NDIS systems, negotiating with providers, and maximising the effectiveness of their NDIS plans.
  6. Report to the NDIA
    Support Coordinators are required to provide reports to the NDIA on plan implementation progress. This includes an initial plan implementation report, a mid-term implementation report, and a plan reassessment report.
  7. Capacity Building for Independence
    Support Coordinators collaborate with individuals, families, and carers to explore ways of exercising choice and control. They provide information in the preferred language and communication method, ensuring individuals make their own decisions.
  8. Prepare for Unexpected Events
    Support Coordinators assist in preparing for unforeseen circumstances, evaluating individual circumstances, planning for changes, and putting supports in place to navigate challenges independently.
  9. Crisis Situations – Plan, Prevent, Mitigate, and Act
    Support Coordinators help individuals access crisis services, develop crisis plans, and take appropriate action in crisis situations. This includes connecting individuals with relevant crisis services.
  10. Acting in the Best Interest
    Support Coordinators must act in the best interests of individuals. This involves recommending suitable supports, avoiding conflicts of interest, and complying with the NDIS Code of Conduct.
  11. Specialist Support Coordination
    Specialist Support Coordinators address complex barriers, design service plans for specific support needs, and collaborate with individuals, families, and carers to overcome challenges.
  12. Advocacy
    While Support Coordinators should not act as independent disability advocates, they can guide individuals in understanding when formal advocacy services are required.

By grasping the billable tasks within Support Coordination, individuals and providers can navigate the NDIS landscape more effectively, ensuring a collaborative and transparent approach to achieving desired outcomes.