What is the Code of Conduct?

The National Disability Insurance Scheme (NDIS) Code of Conduct is a vital framework that promotes safe, ethical, and high-quality service delivery within the NDIS landscape. It sets clear expectations for the behaviour and practices of both NDIS providers and their employees, ensuring that the rights and well-being of people with disabilities are upheld at all times. The Code also includes rules about price differentiation, enhancing transparency and fairness in service provision.

Who Does the Code of Conduct Apply To?

The NDIS Code of Conduct is comprehensive in its scope, applying to:

The NDIS Code of Conduct

The Code of Conduct requires workers and providers who deliver NDIS supports to:

Worker Requirements

Worker Orientation Module

The Worker Orientation Module – Quality, Safety and You is a free eLearning module that explains the obligations of workers under the NDIS Code of Conduct from the perspective of NDIS participants. All registered NDIS providers under the NDIS Commission should include this module within their induction process for new workers and encourage existing workers to undertake it over time as part of their ongoing learning and compliance with the NDIS Code of Conduct.

Worker Screening Check

It is mandatory for all interpreters and other workers engaging with NDIS participants to have a valid NDIS Worker Screening Check. This ensures that all workers meet the required standards for safety and competence.

Reporting Misconduct

The NDIS Code of Conduct can be accessed on the NDIS Quality and Safeguards Commission website. It is crucial for Support Coordinators to stay informed about developments within each participant’s team, as they may often be the only ones in a position to recognise misconduct or identify concerning situations.

Steps to Report Misconduct

Considerations When Dealing with Incidents and Misconduct

Documentation of the Incident

If possible, document details of the incident, including dates, times, locations, and the individuals involved. This information can be invaluable when reporting misconduct and ensuring a thorough investigation.


Reporting misconduct is essential, and your information is always treated confidentially. You can request confidentiality when making a report, but it’s crucial to balance this with the need to ensure the safety of individuals involved.

Advocacy Support

If you feel uncomfortable reporting on your own or need support throughout the process, consider seeking assistance from an advocate or trusted support person. They can provide guidance and help ensure your concerns are addressed appropriately.


The NDIS Code of Conduct is a cornerstone of quality and ethical service delivery within the NDIS framework. By adhering to its principles, providers and workers ensure that the rights and well-being of people with disabilities are protected. Staying informed about the Code and understanding the processes for reporting misconduct are essential for maintaining the integrity and safety of NDIS services.